Refund policy
Returns & Refunds Policy
We want you to love Sandy. If something is not right, we are here to help. Please read this policy before making a return or refund request.
Our 30 Day Happiness Guarantee
(Money Back)
We believe in Sandy, so we want you to try her with no risk. Give her a real go by taking her daily as directed for at least 30 days. If you have done that and you still do not love how you feel, we will refund the price you paid for the product.
To be eligible:
- Take Sandy daily as directed for at least 30 consecutive days
- Contact us within 60 days of your order date to request your refund
- Return your bottle to us, even if it is empty or partly used, so we can confirm your claim. If returning it is not practical, send us a photo and we will work with you
- One guarantee claim per customer
- Available on orders placed directly through sandysuncare.com
The refund covers the product price. Original shipping and return shipping are not included. Approved refunds are processed to your original payment method within 7 to 10 business days.
This guarantee is our own promise to you and sits on top of your legal rights set out below.
Change of Mind Returns (unopened products)
If you change your mind before opening Sandy, you can return her within 30 days of purchase. To be eligible, items must be:
- Unopened and unused
- In their original, undamaged packaging
- Accompanied by proof of purchase (order confirmation or receipt)
To start a return, contact us at [email protected] with your order number and reason for return. We will respond within 48 hours with instructions. Please do not send anything back before contacting us. Return shipping is the customer's responsibility and is not refundable. We recommend a trackable service, as Vanity Vitamins Limited cannot guarantee receipt of returned items.
Refund Processing
Once your return or guarantee claim is received and reviewed, Vanity Vitamins Limited will let you know by email whether it has been approved. Approved refunds are processed to your original payment method within 7 to 10 business days. Processing times can vary depending on your bank or card provider. Shipping and handling fees are not refundable.
Faulty or Damaged Products
If your order arrives faulty, damaged, or defective, contact us at [email protected] as soon as you can, ideally within 7 days of delivery. Include your order number, a description of the issue, and photos where possible. Where a fault or manufacturing defect is confirmed, we will arrange a replacement or a full refund at no cost to you, including return shipping.
Your Rights Under New Zealand Law
Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act and Fair Trading Act. If a product is faulty, not as described, or does not do what it is meant to, you are entitled to a remedy under the law regardless of the timeframes above. Customers outside New Zealand keep any rights they have under their local consumer law.
Sale and Clearance Items
Items bought as part of a clearly marked final sale or clearance are sold as final and are not eligible for change of mind returns or the money back guarantee. They are still covered for faults under your legal rights above. A standard welcome or promotional discount code does not affect your eligibility for the money back guarantee.
Contact Us
For any questions about this policy, reach out any time:
📧 [email protected] 📍 12 Short Street, Matamata, 3400, New Zealand
